Arbetsmiljön i tillitsbaserad styrning och ledning - exempel från socialtjänsten

Abstract

Drawing on the definition of trust-based management and using social services case studies, the study aims to gain a deeper understanding of how trust-based management is relevant for achieving sustainable working environments in the welfare sector. The results show that a sustainable working environment can be linked to the organization’s capacity to ensure ability, integrity and benevolence. Dialogue, systems perspective, an integration of working environment and service quality and long-term financial management are important management practices for ensuring these three aspects. Management practices that ensure employees’ trustworthiness also lead to good and healthy working environments.