Arbetsförmedlares erfarenheter av Arbetsförmedlingens utvärderingsverksamhet

Abstract

Results of this interview survey with eight officers from the Swedish Public Employment Service show that the core business of the Employment Service is extensively evaluated within a major ongoing reorganization. Evaluation results are used at higher levels in the organization for development of information technology, organizational changes and method training of the officers in the core business. That promotes the prerequisites for professional practice. Evaluations can further support the development of the service to job seekers if used more directly in the practice and if the officers in the core business are given greater influence over the evaluation criteria.